ADS Alert is a support system that comes with all new equipment purchases and ADS Maintenance Agreements.
ADS Alert provides remote system monitoring and uses remote diagnostics and service to maximize availability.
Your recorder automatically generates system alerts and sends them to the ADS help desk. The system also sends to your assigned field engineer’s smart phone.
Our remote monitoring system then notifies the ADS help desk in Louisville, Kentucky. Our technical support analysts (TSAs) receive and respond to all alert messages promptly in two steps:
? The TSA reviews the error message and accesses the system to resolve the issue. Our staff typically diagnose and resolves problems without customer intervention. Often, a problem will be resolved before you even know there was one.
? The TSA will open a service call and contact your field engineer if the incident requires escalation and/or onsite support.
Call us to discuss support options such as a maintenance contracts and ADS Alert or for a quotation on new equipment. Call (502) 253-0134, or fill out our contact form.