Today’s emergency dispatch facilities, 9-1-1 centers, and other public safety organizations need robust, reliable solutions for recording and retrieving interactions across a wide range of communication channels. PSAP's need to evaluate call taker and dispatcher performance to provide coaching and training, particularly as new systems, processes, and requirements evolve from NG9-1-1. Public safety professionals rely on call recording software to capture mission-critical data on a daily basis through traditional telephone and radio systems, but also increasingly through new digital channels and networks, such as VOIP, P25 radio, Text-to-911, and a variety of video recording devices. As a leading distributor and service/support supplier for PSAP's, ADS provides future-ready solutions and service for your agency.
Police departments across the country now recognize the value of investing in digital policing initiatives to better safeguard the public. However, the growth in digital silos complicates investigations. ADS makes the collection and sharing of evidence more efficient and effective for crime-solvers while increasing case closure rates and successful prosecutions.
ADS recording solutions enable law enforcement to manage and archive citizen contacts in addition to 9-1-1 calls and police radio traffic, providing a single source of information for incident reconstruction.
When conducting a police interview, reliable and easy-to-use recording equipment is essential to the long-term viability of the case. Interrogations are only as effective as the usability of the insights that have been extracted, and that’s why ADS provides purpose-built video recording systems for law enforcement.
Educational institutions must do more than just educate new generations. In most cases, they are also tasked with protecting and securing their campus. While providing reliable campus safety and security is difficult, accurately reconstructing an incident after the fact may be even harder. ADS offers recording solutions for universities to record everything from interviews with students to emergency calls to campus police.
Communications is at the heart of effective healthcare and essential to mitigating risk and liability. Recording critical communications for continuous quality assurance can make a difference in the quality of care delivered and customer satisfaction. ADS makes recording easy and secure. Recorded voice, text and data is encrypted and protected from unauthorized users.
Video recording equipment helps training, educating, and critiquing, which are key to building medical students’ foundational skills and keeping physicians at peak performance. Digital recordings improve this process exponentially. Video footage generates a cycle of continuous improvement, and it’s uniquely suited for recording simulation labs or operation room training while also providing detailed records of physical therapy and rehabilitation sessions.
Transportation companies tend to experience a high level of scrutiny. As your company aims to maintain a standard of regulatory compliance, it’s imperative that you ensure all protocols and procedures are being followed. Your company should also possess an ability to identify, reward, and retain those contact center employees who are most adept at effective communications. This requires exceptional quality monitoring and training on an ongoing basis. Due to these conditions, transportation organizations must accurately record and monitor all service calls for liability protection and to accurately assess those communications that provide insights into skill gaps, process lapses, and employee training needs.
ADS supports a wide variety of commercial environments with reliable and secure recording solutions. Recording 100 percent of voice, data and screen interactions facilitates deep customer insight and ensures compliance with standards and regulations (for example, HIPAA, PCI-DSS, etc.). Our solutions provide the information you need to improve customer experience while keeping data safe and secure.
Child Advocacy Centers pioneer best practices for conducting child abuse interviews. ADS provides digital video recording systems to capture these interviews and help protect the safety of child victims. Simple to use, reliable and delivering high definition video and quality audio, iRecord is the ideal purpose-built recording solution for any CAC.
Utility organizations work 24/7/365 to deliver reliable service of electricity, water, gas, and other necessary powers to a demanding and expanding consumer base. Remaining compliant with standards and regulations each day is critical. Your dispatchers’ timeliness, accuracy, and compliance in communications play a crucial role in meeting demands. The quality of their communications must be routinely assessed and documented for liability management and assurance of operational efficiency. ADS works with a wide range of utilities to configure solutions to fit their organizational needs.