Our support solutions are designed to keep our customers focused on their business, not the operation of the recording solution.
ADS support starts and ends with our people – we care for our customers and bring an unequaled level of skill and experience to ensure customer needs are met.
Our salespeople and engineers work together with you to configure a solution to meet your needs while also preparing for the future.
Inevitably you will need service and you can be confident that your service calls are answered by an ADS team member and quickly distributed to a local field engineer. If we don’t hear from you we’ll schedule an on-site preventive maintenance appointment just to ensure everything is in order.
"Good customer service will sell a product, good customer service is key. We get it with this product."
Garth Wireman,
Deputy Director for Greenup County E911
The ADS approach includes:
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Live help desk support – customers hear the friendly, helpful voice of an ADS employee
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24x7 on-call support – a qualified field engineer is always available to respond to service requests
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User training and support
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Spare parts management
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Annual preventive maintenance checks
ADS offers a range of Maintenance & Support Programs to meet your individual needs.
Project Management and Installation
The ADS team has performed countless installations across the country and in a wide variety of environments. We are often subcontracted by our partners to install many of their large and most complex deployments. Enables ADS to minimize your resource requirements during installation and deployment.
The ADS approach includes:
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Manufacturer trained and certified professionals
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Focus on business and technical requirements of your organization
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Minimal disruption to your operations
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Local field engineers to ensure customer success
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On-site training for users and administrators at the time of installation and continuously through the life of the relationship