News

ADS Integrates Texty and NICE Inform

December 28, 2021

When in an emergency situation, calling 911 may not always be an option. Perhaps the individual cannot speak or hear, the surrounding environment is too loud, or cell service is poor – there are many potential scenarios in which alternative methods of contacting emergency services are crucial. Text-to-911 is a service that seeks to fill […]

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Important Things to Know about 911 Dispatching

November 16, 2021

There are some misconceptions currently floating around online about how to maximize your safety and most effectively get first responders dispatched to your location. Because of ADS’ close relationship with these industries, we want to share best practices for communicating with a 911 center: Don’t Hang Up to Try and Get Through to a Dispatcher: […]

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Legislation Seeks to Advance Aspects of 911

October 28, 2021

For well over a year now, much of what we took for granted as a society has been called into question. There have been struggles in nearly every industry and facet of modern life, and there are few more intimately familiar with these struggles than the 911 dispatchers who have been working ceaselessly throughout the […]

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The Importance of QA in Public Safety Centers

October 12, 2021

One of the most difficult yet critical duties of modern PSAPs is the management of post-incident data. The form this data may take varies more than ever before in the post-internet age: phone calls, GPS information, texts, social media, video files…all this and more may be necessary for already-overworked dispatchers to collate and store. Even […]

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