Customer Bio: Jana Zuelzke, Butterfly Bridge CAC

November 15, 2022

“THEY KEEP ME GOING BACK EVERY DAY” Those were Jana Zuelzke’s words as she explained how courageous children keep her devoted to the difficult yet rewarding work of child advocacy. She shared, “These kids are pretty amazing. We get to witness it every day. Kids going through things I could never imagine. It is amazing […]

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Customer Bio: Ken Miller, Cheatham County Sheriff's Office

November 5, 2022

THE BEGINNING OF THE JOURNEY: 9/11 For many Americans, September 11th was a watershed moment. It changed how we viewed travel, national security, international relations, and much more. For Ken Miller, the event changed his commitment to serve others. He had already served in the military and was in law enforcement on a part-time basis, […]

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Mt. Sterling Police Department - iRecord Case Study

September 12, 2022

Law enforcement agencies of all sizes can benefit from the recording capabilities and data management features of iRecord. From the Department of Homeland Security to small-town sheriff’s offices, iRecord works for everyone. Mt. Sterling, a town of about 7,000 east of Lexington, has a police department that uses their interview room two or three times […]

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My Time at ADS

June 3, 2022

I graduated from college in May of 2020; bad timing. During a period when most college seniors would be applying for jobs, signing leases, and lobbying for better final grades, the Class of 2020 was contending with employment falling through, courses transitioning online, and relatives going into the emergency room. I was fortunate that no […]

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Recording Technology for Hospitals

April 18, 2022

The modern healthcare facility has a multitude of areas it should utilize audio or video recording. Nurse’s stations, patient intake, security, radios from ambulance and other forms of emergency transportation – as well as any telephony – can be important and beneficial for a hospital to record. Today’s rapid development of medical technology means the […]

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The Ease of iRecord

March 9, 2022

The suspect interrogation, or forensic interview, is an integral part of a modern law enforcement investigation. While questioning an individual who may have committed a crime – or is the victim of one – the official conducting the investigation should have complete faith that the interaction will be recorded easily and clearly for future reference […]

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ADS Integrates Texty and NICE Inform

December 28, 2021

When in an emergency situation, calling 911 may not always be an option. Perhaps the individual cannot speak or hear, the surrounding environment is too loud, or cell service is poor – there are many potential scenarios in which alternative methods of contacting emergency services are crucial. Text-to-911 is a service that seeks to fill […]

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Important Things to Know about 911 Dispatching

November 16, 2021

There are some misconceptions currently floating around online about how to maximize your safety and most effectively get first responders dispatched to your location. Because of ADS’ close relationship with these industries, we want to share best practices for communicating with a 911 center: Don’t Hang Up to Try and Get Through to a Dispatcher: […]

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Legislation Seeks to Advance Aspects of 911

October 28, 2021

For well over a year now, much of what we took for granted as a society has been called into question. There have been struggles in nearly every industry and facet of modern life, and there are few more intimately familiar with these struggles than the 911 dispatchers who have been working ceaselessly throughout the […]

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The Importance of QA in Public Safety Centers

October 12, 2021

One of the most difficult yet critical duties of modern PSAPs is the management of post-incident data. The form this data may take varies more than ever before in the post-internet age: phone calls, GPS information, texts, social media, video files…all this and more may be necessary for already-overworked dispatchers to collate and store. Even […]

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